Privacy Policy

Introduction

LedgerBeam Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered financial data services, including our Talk to Data platform and Transaction Enrichment services.

Our services process financial transaction data to provide intelligent insights, categorization, and enrichment. We understand the sensitive nature of financial data and are committed to maintaining the highest standards of data protection and privacy.

Information We Collect

Financial Transaction Data

When you use our services, we may process:

• Transaction amounts, dates, and descriptions
• Merchant names and payment processor information
• Account identifiers (anonymized where possible)
• Transaction categorization and enrichment data
• Recurring payment patterns and subscription information

Usage Data

We collect information about how you interact with our services:

• API usage patterns and request logs
• Query history for our Talk to Data platform
• Feature usage and service preferences
• Performance metrics and error logs

Account Information

When you create an account or use our services:

• Name, email address, and contact information
• Company information and billing details
• Authentication credentials and security settings
• Service configuration and preferences

How We Use Your Information

Providing Our Services

We use your data to deliver our AI-powered financial services:

• Talk to Data: Process natural language queries about your financial data to provide intelligent insights and answers
• Transaction Enrichment: Enhance transaction data with additional context, categorization, and merchant information
• Entity Identification: Identify and classify merchants, vendors, and payment processors
• Categorization: Automatically categorize transactions using machine learning
• Recurrence Detection: Identify patterns in recurring payments and subscriptions

Service Improvement

We use aggregated and anonymized data to:

• Improve our AI models and algorithms
• Enhance categorization accuracy and enrichment quality
• Develop new features and capabilities
• Optimize service performance and reliability

Business Operations

We use your information for:

• Account management and customer support
• Billing and payment processing
• Security monitoring and fraud prevention
• Legal compliance and regulatory requirements

AI and Data Processing

Machine Learning Models

Our services use advanced AI and machine learning to process your financial data:

• Natural language processing for Talk to Data queries
• Pattern recognition for transaction categorization
• Predictive analytics for recurrence detection
• Entity recognition for merchant identification

Data Anonymization

We implement strict data anonymization practices:

• Personal identifiers are removed or encrypted before AI processing
• Aggregated data is used for model training and improvement
• Individual transaction data is not used for training without explicit consent
• All data processing follows industry best practices for privacy

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Cloud infrastructure and hosting services
• Payment processing and billing
• Customer support and communication
• Security monitoring and fraud detection

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential fraud or security threats
• Respond to government requests or regulatory inquiries

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections outlined in this policy.

Data Security

We implement comprehensive security measures to protect your financial data:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Monitoring: Continuous security monitoring and threat detection
• Compliance: Adherence to SOC 2, GDPR, and other relevant security standards
• Regular Audits: Periodic security assessments and penetration testing

Data Retention

We retain your data only as long as necessary to provide our services:

• Active Accounts: Data is retained while your account is active
• Account Deletion: Data is deleted within 30 days of account termination
• Legal Requirements: Some data may be retained longer for legal or regulatory compliance
• Backup Systems: Backup data is retained for disaster recovery purposes

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of data processing
• Objection: Object to certain types of data processing

To exercise these rights, please contact us at [email protected].

International Data Transfers

Your data may be processed in countries other than your own. We ensure that all international data transfers comply with applicable privacy laws and regulations through:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Other appropriate safeguards as required by law

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication status
• Remember your preferences and settings
• Analyze service usage and performance
• Provide personalized experiences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect service functionality.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our services

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Compliance Information

LedgerBeam is committed to compliance with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable state and international privacy laws

This policy is designed to meet the requirements of these regulations while providing transparency about our data practices.